Any goods that are bought from a trader, should be as described, fit for purpose and of satisfactory quality. Services provided should be carried out with reasonable skill and care.
For advice on goods and services that you have purchased, contact the Citizens Advice Consumer Helpline on 03454 04 05 06 or textphone 18001 03454 04 05 06 Monday to Friday 9am to 5pm.
Where appropriate the helpline will involve Trading Standards.
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Staying safe (3)
When there is serious risk of injury, risk of serious damage to property, or a crime in progress, always dial 999.
Remember, you should only dial 999 in an emergency.