Information about how we moderate our website.
What is moderation?We check content submitted by you for our website before it is published.
Why do we use moderation?We welcome debate and opinion about the services we offer (even if they criticise us). Depending on the area of the website, moderation may be used to ensure that our publication rules have not been broken, and/or to add a reply to the information before it is published/used.
Where is moderation used?Planning and licensing application comments, Registered Traders Scheme (RTS) and Durham Information Guide (DIG) rating and review systems, events and service directory entries, social media feeds and epetitions.
Rules of publicationWe reserve the right to edit, or not publish, submissions featuring any of the following:
Offensive content, such as swearing, sexism, racism, homophobia.
Material that libels, defames, breaks the law, or which might constitute a personal attack on a persons character or encourages other people to do so.
Incorrect information that could mislead others.
Personal details such as private addresses, phone numbers or other contact details or comments which directly or indirectly identify an individual.
Spam, advertising or phishing/scam messages.
Copyrighted material from other sites used without permission.
Content of a political nature.
Content which impersonates or falsely claims to represent a person or organisation.
Content considered not relevant for the area or service provider it has been attached to.
A formal complaint about the practice of a particular organisation. Instead, you will be directed to the appropriate complaint's channel.
Refers to or implies a dispute or safeguarding issue. Again you will be directed to the appropriate channel.
Spellings and grammar
We do not edit spellings and grammar where it is a review / comment in a user's own words, but we will correct submissions to the events database or one of our service directories such as Durham Information Guide.
Providing personal informationWhen submitting comments to a public forum you must provide your personal information, including a valid email address. You can however, choose to remain anonymous on the website. Please be aware of our privacy information before you send information to our website.
The moderation processComments will be published within five working days of submission, unless it is an epetition.
If the moderator chooses not to publish a comment for a reason listed above, or any other reason, they will reply to the commenter explaining the reason and where possible give them the opportunity to make appropriate changes.
Comments will be checked with legal services where it is deemed appropriate.