Help

Are you a service listed on Locate?

How to keep your listing up to date. 
Please email  locate@durham.gov.uk and we will make the changes for you. Changes will usually be made within 3 working days.

Tutorials and tips to help you use Locate

Locate has some fantastic features to make finding the information you want easier and quicker.

Whether it is a quick search to find contact details for leisure and community activities or if you’d like to take your time to look for new products and services to help you to live as independently as possible, Locate gives you choice and control to find the right care and support services for you.

To help you get the most out of Locate we have produced five short videos and two user guides, all of which can be viewed below.

Video 1 - A guide to a basic search.

This video demonstrates a basic search on Locate, using words linked to the information you are trying to find. It also shows how to change or improve the results of the search.



Video 2 - A guide to searching with categories.

The services on Locate have been grouped together in ten key categories. This video shows how to use the categories to find the specific information you want.



Video 3 – A guide to service information.

Whichever way you choose to search, you’ll be presented with a list of results. Click on the ones you are interested in to see their full information and find out additional details such as contact methods and websites, Locate also has links with Google Maps to  help you to plan your route.



Video 4 – A guide to using shortlists

Locate has a useful feature to help you to create a personalised shortlist. So, while you search the website, you can save services of interest to your shortlist to take a look at later. You can also share the shortlist with someone who you care for, a friend or a family member who might benefit from the information.



Video 5 – A guide to the ‘My needs’ feature.

By answering a few simple questions you may be able to find care and support services to meet your needs.




User guide

We have produced two easy to follow user guides to help you to get the best out of Locate:

Factsheet:  Locate user guide (PDF, 1368kb)

Factsheet: My Needs user guide (PDF, 980Kb)